Built on SuiteCRM, the Open Source platform for CRM. This module delivers actionable customer insights, helps increase sales, bolsters customer support, and streamlines business operations.
LEAD MANAGEMENT
It saves all the information related to contacts who have not yet been qualified: personal data, first contact actions. Quantify it by turning it into a contact.
CONTACT MANAGEMENT
It saves all the information related to qualified contacts: personal data, emails, meetings, offers sent…
COMPANY MANAGEMENT
Each contact works for a specific company, saves the corresponding information to have more identifying data.
OPPORTUNITY MANAGEMENT
Create opportunities, assign that opportunity to an agent, an account, a company, and a contact. Control all activities to develop the opportunity.
ACTIVITIES
Record any business activity carried out with a lead or customer. Calls, meetings, emails, appointments, offers, quotes, incidents, support cases…
PRESENTATION, OFFER AND FOLLOW-UP
Create commercial offers and send them to contacts, recording the action you have carried out for later follow-up.
PROJECT MANAGEMENT
Work with projects to set aside a time, priority, completion milestone, or end date. Manage the team.
WORKFLOWS
Create custom workflows that allow you to trigger various system actions based on the processes created.
LOCATION ON MAPS
Locate your customers, businesses, meeting places, and more on a map.
CASE MANAGEMENT
Create cases to manage help or advice from your contacts.
An indispensable tool for customer service.
KNOWLEDGE BASE
Store documents related to each contact so you always have a copy.
CAMPAIGNS
Create email campaigns to contacts and keep a record.
Use the predefined templates in CRM to send notifications to your contacts.
CALENDAR
Schedule tasks on the calendar. Assign user roles and share agendas.
Plan resources, meetings, calls,… and view the individual or team calendar.
CALL MANAGER
Plan, record and save calls made to customers or leads.
AUTOMATION MANAGER INTEGRATION
The information collected in Automation Manager is automatically shared with CRM Manager. Decide which data to sync.
CONTRACT MANAGER
Create, send, and save the contracts associated with your contacts.